Terms and Conditions

Welcome to the Gulfa Website. By accessing or using this website, you agree to comply with the following Terms and Conditions. Please read them carefully before making a purchase or engaging with any products featured on this site.

  1. General
  • Gulfa Mineral Water and Processing Industries LLC (“Gulfa”) is a distributor of premium brands, including both local and international products.
  • Gulfa acts primarily as a distributor and does not manufacture all products listed on this website.
  • All products sold or promoted through this website are subject to availability and may vary in packaging, size, or appearance.
  • By using this website, you agree to provide accurate and complete information when submitting orders or inquiries.
  1. Product Quality
  • All products distributed by Gulfa meet strict quality standards.
  • Products are handled in compliance with food safety regulations and best practices to ensure they reach consumers in optimal condition.
  • Gulfa holds multiple internationally and locally recognized certifications, including ISO 22000, ISO 9001, HACCP, and the Emirates Quality Mark (EQM), reflecting our commitment to excellence, safety, and quality assurance.
  • Any issues with product quality should be reported immediately to our customer service team.
  1. Ordering & Delivery
  • Orders are processed based on stock availability.
  • Order confirmation does not guarantee product availability, and Gulfa reserves the right to cancel or modify orders in case of stock constraints.
  • Delivery timelines are indicative and may vary depending on location, product type, or external factors beyond our control.
  • Gulfa strives to deliver products in a timely manner but is not responsible for delays caused by logistics, weather, or other unforeseen circumstances.
  • All prices displayed are subject to change without prior notice and may include applicable VAT unless stated otherwise.
  • Delivery charges, if applicable, will be communicated at the time of purchase.
  1. Returns & Refunds
  • Returns and refunds are accepted only for defective or damaged products.
  • Products must be returned in their original packaging and condition.
  • Refund or replacement requests must be submitted within seven (7) calendar days of delivery, subject to inspection and approval by Gulfa.
  • Gulfa reserves the right to inspect the returned product before issuing a refund or replacement.
  • Refunds will be processed using the same payment method used during purchase, unless otherwise agreed.
  1. Limitation of Liability
  • Gulfa shall not be liable for any indirect, incidental, or consequential damages to the maximum extent permitted under UAE law.
  • Gulfa’s liability is limited to the replacement or refund of the defective product, subject to the conditions outlined in these Terms and Conditions.
  1. Intellectual Property
  • All content on this website, including logos, images, and text, is the property of Gulfa or its affiliated brands and is protected by copyright and trademark laws.
  • Unauthorized use, reproduction, or distribution of website content is strictly prohibited.
  1. Privacy
  • Gulfa respects your privacy. Personal data collected via the website will be used only to process orders, respond to inquiries, or provide information about our products and services.
  • Personal information will not be shared with third parties without consent, except as required by law.
  1. Modifications
  • Gulfa reserves the right to update or modify these Terms and Conditions at any time without prior notice.
  • Continued use of the website constitutes acceptance of the updated terms.
  1. Governing Law
  • These Terms and Conditions are governed by the laws of the United Arab Emirates.
  • Any disputes arising from the use of this website or the purchase of products shall be subject to the jurisdiction of the UAE courts.
  1. Product Information & Availability
  • Product descriptions, images, and specifications are provided for informational purposes only.
  • Gulfa does not guarantee that all products will exactly match website images or descriptions.
  • Product availability is subject to change without notice.
  1. External Links
  • This website may contain links to third-party websites.
  • Gulfa is not responsible for the content, privacy policies, or practices of third-party sites.
  1. Force Majeure
  • Gulfa shall not be liable for delays or failure to fulfill obligations due to circumstances beyond its reasonable control, including but not limited to natural disasters, government restrictions, or supply chain disruptions.
  1. Age Restriction
  • Certain products may be subject to age restrictions as per UAE regulations.
  • By placing an order, the purchaser confirms compliance with all applicable age-related laws.
  1. Product Usage Disclaimer
  • Gulfa is not responsible for misuse, improper storage, or consumption of products beyond recommended guidelines.
  1. Governing Brand Policies
  • As a distributor, certain products may be subject to brand-specific terms or restrictions.
  • Gulfa will honor brand requirements but is not responsible for brand-imposed limitations outside its control.

Gulfa

Phone: 80048532

Email: info@webdemo.gulfa.net

This Information was last updated on December 16, 2025